Bonus not credited

If you are struggling to claim a bonus, it is typically for one of the following reasons:

You may have an expired or incorrect code, you may not be eligible for a bonus or you may not be in the correct player class to receive the promotion. Only new players can claim new player offers and some of our free offers are only available to our depositing players so be sure to check the rules of the promotion you are trying to claim!

When you redeem one of our offers, if for any reason we aren’t able to apply this, the top of the Cashier screen will display a message containing further information for you.

Remember, the Casino only allows 1 free offer in between deposits, so don’t hesitate to make your first deposit today and get back to playing! If you win, after a quick verification we will pay you fast and if you aren’t so lucky you will be eligible to receive another free credit!

If you would like any assistance making your first deposit with us, please see these helpful articles below:

Making your first Card deposit

Making your first Cryptocurrency deposit

If you are still unable to claim your chosen offer, you are more than welcome to contact us using the email address located in the support portal and we’ll be happy to help!